Titan Machinery Inc., based in West Fargo, ND, announced today that it is consolidating fifteen stores. According to Jeff Bowman, Chief Marketing Officer in West Fargo, Milbank Titan is on the list and scheduled to close March 31.
All closed stores are being consolidated to nearby Titan Machinery stores so that impacted customers can continue to receive their sales, parts, service rental and precision support at their nearest preferred location. The closest stores to Milbank that remain are Graceville, MN, and Watertown.
These stores are able to improve service quality, parts fulfillment, precision solutions delivery, and other customer support functions by better use of service shops, parts inventories, and technical expertise across locations. Field service support will also be increased in affected areas.
Titan has also adopted an area management structure for sales, product support and other functions to further reinforce customer support by resources across an area of stores versus single store support. “Equipment keeps getting larger, more complex, and more productive, as do many of our customers who need increasingly better support to be successful.” said David Meyer, CEO. “These changes to our structure reflect our commitment to meet these challenges head on with the depth of resources and expertise required in each local area.”
Meyer also added, “These major changes to our company impact people’s lives and, while necessary, these decisions have been very difficult to make. We are putting the utmost focus on being fair to our employees, providing new opportunities where possible, and providing assistance throughout this transition.”
Employees at the consolidated stores, and those impacted by management changes, are being given access to open and newly created positions and are receiving other transition support. Bowman added that positions in the Graceville and Watertown stores are currently being posted and that all local employees will have an opportunity.
Those stores affected by the announcement are located in:
• Iowa – Anthon and Cherokee
• Minnesota – Redwood Falls and Thief River Falls
• Nebraska – Broken Bow and Wahoo
• North Dakota – Arthur, Kintyre, Kulm and Mayville
• South Dakota – Milbank and Redfield
In addition to these twelve stores, one construction equipment store closed in Williston, ND, in December of last year, and two stores will be combined with stores in same municipalities later this year.